Support

Contact

For general support, privacy, terms, or account deletion, contact support@playkiila.com.

General support correspondence is removed or anonymized 90 days after the matter is closed. Necessary records for a privacy or account-deletion request are kept for 12 months after completion. No public response-time or 24/7 service is promised.

KIILA Studio · Business ID: 3641265-6 · VAT: FI36412656
Register: Finnish Trade Register

Juhonraitti 9, 39200 KYRÖSKOSKI, Finland

Premium and subscriptions

• If Premium is active on another KIILA account, open Premium and choose Restore purchases; you can transfer Premium to the current KIILA account.
• KIILA accounts and their game data are not merged, and games, friends, statistics, nickname or other account data are not transferred.
• The earlier KIILA account is not deleted and the Google Play subscription is not changed; manage or cancel the subscription in Google Play, because deleting a KIILA account does not cancel it.
• Canceling before confirming the transfer request does not change Premium.
• If the response is interrupted, the transfer may already be complete.
• Try the same action again to resolve the current transfer state.
• If Premium is still missing, contact support@playkiila.com.

Account recovery

To recover a protected KIILA account, open the account recovery flow and confirm the account KIILA found.

Google Play Games is protection for the same KIILA account, not a separate account.

Blocking and reporting a player

Block or report a player from that player's three-dot menu.

Sending a report does not guarantee an immediate response.

For urgent support, contact support@playkiila.com.

Privacy and account deletion

If the app is inaccessible, a privacy or deletion request can be started by email.

Support requests only proportionate verification needed for the request; a public username or profile code alone is insufficient.