Contact
For general support, privacy, terms, or account deletion, contact support@playkiila.com.
Premium and subscriptions
- If a valid Premium subscription is missing, use Restore purchases in KIILA.
- Manage or cancel it in Google Play.
- If it still will not restore, contact support@playkiila.com.
- Deleting a KIILA account does not cancel the Google Play subscription.
Account recovery
For account recovery, choose Continue with Play Games and confirm the old KIILA account.
You can also start new or decide later; accounts are not merged automatically.
Blocking and reporting a player
Block or report a player from that player's three-dot menu.
Sending a report does not guarantee an immediate response.
For urgent support, contact support@playkiila.com.
Privacy and account deletion
If the app is inaccessible, a privacy or deletion request can be started by email.
Support requests only proportionate verification needed for the request; a public username or profile code alone is insufficient.
Do not send secrets or identifiers
- Do not send tokens, codes, or other credentials.
- Do not send passwords, purchase tokens, order identifiers, profile codes or other credentials.