Account deletion
Successful deletion covers the account, profile, friends and challenges, active KIILA games, owner recovery data, Wordbot result statistics, profile statistics and account-linked head-to-head copies.
It records no win or loss and does not merge or transfer data to another KIILA account.
This starts deletion of your KIILA account and related game data.
Uninstalling KIILA does not delete server data.
Inactive accounts use the separate retention and 30-day grace process described in Privacy.
Account deletion removes the owner's profile statistics, recoverable Wordbot result data and both copies of head-to-head statistics tied to the account.
It does not merge or transfer those statistics to another KIILA account.
Confirm the deletion in the app. Processing can take a moment; keep the app open until the result is shown.
A Google Play subscription is separate. Manage or cancel it in Google Play before or after deleting the KIILA account; account deletion does not cancel the subscription.
If you cannot open the app
Contact support@playkiila.com and ask for help deleting your KIILA account.
If the app is inaccessible, a privacy or deletion request can be started by email.
Support requests only proportionate verification needed for the request; a public username or profile code alone is insufficient.
Do not send passwords, purchase tokens, order identifiers, profile codes or other credentials.
What may remain
Limited data may remain only where needed for security, abuse prevention, legal duties, or a consistent completed game for another player.
Account deletion removes active blocking relationships.
Limited moderation records may remain for safety and abuse handling during the retention periods described in Privacy.
Account deletion may require verification and processing time.